Team TitanZ Membership – Frequently Asked Questions
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What is the Team TitanZ Membership?
The Team TitanZ Membership is our new, all-inclusive annual membership designed to give homeowners priority service, preventative maintenance, and savings across both plumbing and HVAC—all in one simple plan.
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Why did TitanZ change its membership plans?
We simplified our membership offerings to make benefits easier to understand, reduce confusion when scheduling service, combine plumbing and HVAC coverage into one comprehensive plan, and deliver consistent value across all systems in the home.
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What does the Team TitanZ Membership include?
For $399 annually, members receive:
• Priority Scheduling
• Basic Diagnostic Fee waived once per month
• Annual Plumbing Inspection
• Bi-Annual HVAC System Maintenance
• Annual Water Heater Flush
• Annual Sewer Camera Inspection
• Complimentary HVAC filter change*
• Complimentary whole-house filter change*
• 5% off HVAC repairs (up to $500 annually)
• 5% off plumbing repairs (up to $1,000 annually)
*Filters must be provided by the property owner. -
How is this different from previous membership plans?
The Team TitanZ Membership combines plumbing and HVAC into one plan, adds priority scheduling and a monthly diagnostic fee waiver, simplifies discounts with clear annual limits, and reduces the need for multiple memberships.
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What happens to my current membership?
If you are an existing TitanZ member, nothing changes for you right now. You will keep your current membership, your existing benefits remain the same, and your membership will continue through the end of its current term. You are not required to switch to the Team TitanZ Membership.
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Will my price change?
Existing members will continue paying the price of their current membership until it expires. The Team TitanZ Membership is offered at $399 annually for new enrollments or renewals after a current plan ends.
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Why are repair discounts capped in the new membership?
Annual discount caps allow us to continue offering fair and competitive pricing, sustain the program long-term, and still provide meaningful savings on common repairs. Most members never reach the annual discount maximum.
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What does “Basic Diagnostic Fee Waived Once Per Month” mean?
Each month, members receive one waived basic diagnostic fee when service is performed. This benefit resets monthly.
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Do I need to provide my own filters?
Yes. Complimentary filter changes are included as a service, but HVAC and whole-house filters must be supplied by the property owner.
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Can I switch to the Team TitanZ Membership early?
Existing memberships will remain active until they expire. The Team TitanZ Membership will be available at renewal or for new customers.
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Can I cancel my membership?
Yes. Memberships may be canceled at any time. If membership services have already been used, a prorated adjustment may apply.
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Is the membership transferable?
Memberships are tied to the serviced property and are not transferable.
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How do I sign up or ask questions?
Our Customer Engagement Team is happy to help. Please call our office or ask during your next service visit.
Hear From Our Happy Customers
At TitanZ Plumbing & Air Conditioning, your satisfaction is our priority! See for yourself what our customers have to say about working with us.
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I would highly recommend!
"Danny was quick to show up and help get our AC unit running again on very short notice!"- Amber F. -
Great service!
"Had an issue on a Sunday. Tommy came by and was super professional and took care of the problem. It was very nice to be reassured the repair would be done correctly and no more leak!"- Eric T. -
On time, very neat, and well organized!
"Matt H. did a great job. His workmanship was very professional and we enjoyed his coming over to make the repairs to our kitchen faucet. TitanZ is very fortunate to have great service techs and wonderful office staff!"- David N. -
Everyone I have dealt with so far has been wonderful!
"Had an issue with a toilet that wouldn't flush correctly. Called and they were able to come out and diagnose the problem and give me next steps!"- Renee -
I absolutely love Titanz!
"I had a leak the night before and they were there first thing in the morning. Problem solved!!! Call them and let them fix your problem, quick!"- Kelly B. -
Fast, neat, & amiable!
"I needed a new water heater. Titanz came out less than an hour later for the replacement. Daniel and Tom did a great job! Thank you all!!"- Fred G. -
Thank you for a professional job, Steve!
"Steve did an awesome job! He called before he arrived, was polite, and replaced the hose bib quickly. He also replaced a plastic flange when he realized it was covering a good-sized hole in the wall and cleaned up after himself."- Chriss B. -
Everyone is so pleasant to deal with!
"I discovered that our water heater was leaking. After giving them details on the size, capacity and breaker amps, they had their technicians at my house and replaced the heater in just a few hours. Very fair pricing. Thank you so much!"- Robb H.
